Where is my order?
Orders and Warranty
First, our apologies. If you are reading this because your order has taken longer than you expected, that is on us. Here is what you can expect and what happens next.
Overview
Short Answer
Most orders ship within 48 hours. If yours is taking longer than that, the order is delayed and we are working on it. You do not need to do anything. The moment it ships you will get an email with your tracking number.
Our normal turnaround
Most orders leave our shop in New Prague within 48 hours. If yours has gone past that, the order is running behind. It is still active and we are working on it.
Your order is not lost
This is the thing worth saying plainly. A quiet order is a waiting order, not a missing one. Nothing has fallen through, and you have not been forgotten.
You do not need to do anything
There is no action needed on your end and no form to fill in.
When your order ships, you will receive an email with the tracking number for it.
If part of your order shipped and part is still coming, see our article on split shipments.
If you want a status update
Email contact support or call 651.356.8593 with your order number and we will let you know where it stands.
Building on a deadline?
If you have a show, a dyno appointment or a deadline coming up, tell us when you order or as soon as you know. Sometimes we can substitute a finish that is in stock, or ship the parts that are ready first. We cannot do much about it after the fact, so earlier is better.
Still need help? Our tech support team can get you pointed in the right direction.
Contact Support